jilip Privacy Policy
How We Protect Your Personal Data and Gaming Privacy

1. Information We Collect

jilip collects various types of personal information to provide, maintain, and improve our services, ensure regulatory compliance, prevent fraud, and deliver a secure gaming experience. The information we collect includes:

1.1 Account Registration Information

When you create a jilip account, we collect:

• Full legal name;
• Date of birth;
• Email address;
• Philippine mobile phone number;
• Residential address;
• Username and password;
• Security questions and answers;
• Preferred language and communication settings.

1.2 Identity Verification Documents (KYC)

To comply with PAGCOR regulations and Philippine anti-money laundering laws, we collect identity verification documents including:

• Government-issued photo identification (Philippine driver's license, passport, UMID, national ID);
• Proof of address documents (utility bills, bank statements, government correspondence);
• Selfie photographs holding identification documents;
• Additional documentation as required by regulatory authorities or our compliance team.

1.3 Financial and Transaction Information

When you make deposits or withdrawals, we collect:

• Payment method details (GCash mobile number, PayMaya account, bank account information);
• Transaction history including amounts, dates, and payment methods;
• Deposit and withdrawal records;
• Bonus and promotion claims;
• Wagering activity and betting patterns;
• Cryptocurrency wallet addresses (if applicable).

1.4 Gaming Activity Data

We automatically collect information about your gaming activity including:

• Games played, bets placed, and outcomes;
• Session duration and frequency;
• Game preferences and favorite games;
• Sports betting selections and wager history;
• Live dealer interactions and chat messages;
• Tournament participation and rankings.

1.5 Device and Technical Information

When you access jilip, we automatically collect technical data including:

• IP address and geolocation data;
• Device type, model, and operating system;
• Browser type and version;
• Screen resolution and device settings;
• Cookies and similar tracking technologies;
• Referral source and pages visited;
• Time zone and language preferences;
• Mobile application usage data.

1.6 Communications

We collect and store communications between you and jilip including:

• Customer support inquiries and responses;
• Live chat transcripts;
• Email correspondence;
• Phone call recordings (for quality assurance and training purposes);
• Survey responses and feedback;
• Marketing preference selections.

2. How We Use Your Information

jilip uses your personal information for the following purposes:

2.1 Service Provision and Account Management

• Create and maintain your jilip account;
• Process deposits, withdrawals, and financial transactions;
• Provide access to casino games, sports betting, and live dealer services;
• Manage bonuses, promotions, and loyalty rewards;
• Authenticate your identity and verify account ownership;
• Respond to customer support inquiries and resolve disputes.

2.2 Regulatory Compliance and Legal Obligations

• Comply with PAGCOR licensing requirements and regulations;
• Verify age eligibility (21+ requirement);
• Conduct Know Your Customer (KYC) and anti-money laundering (AML) checks;
• Report suspicious transactions to Philippine authorities including AMLC;
• Respond to legal requests, court orders, and government inquiries;
• Maintain records as required by Philippine law.

2.3 Security and Fraud Prevention

• Detect and prevent fraudulent activity, bonus abuse, and account sharing;
• Monitor for unusual betting patterns and potential match-fixing;
• Protect against unauthorized access and cyber attacks;
• Investigate violations of our Terms and Conditions;
• Enforce responsible gaming policies and self-exclusion requests;
• Secure payment processing and prevent chargebacks.

2.4 Service Improvement and Analytics

• Analyze user behavior and gaming preferences;
• Improve platform performance, functionality, and user experience;
• Develop new features, games, and services;
• Conduct market research and trend analysis;
• Test and optimize website and mobile app performance;
• Generate statistical reports and business intelligence.

2.5 Marketing and Communications

• Send promotional offers, bonuses, and special deals;
• Deliver personalized game recommendations;
• Notify you about new games, features, and tournaments;
• Send transactional emails regarding deposits, withdrawals, and account activity;
• Conduct customer satisfaction surveys;
• Provide updates about changes to our policies or services.

You may opt out of marketing communications at any time through your account settings or by contacting customer support. Transactional and security-related communications cannot be opted out as they are essential to service provision.

3. Legal Basis for Processing (Philippine Data Privacy Act Compliance)

Under the Philippine Data Privacy Act of 2012, jilip processes your personal data based on the following legal grounds:

• Consent: You have provided explicit consent for us to collect and process your personal data when creating your account and accepting this Privacy Policy;
• Contract Performance: Processing is necessary to fulfill our contractual obligations to provide gaming services as outlined in our Terms and Conditions;
• Legal Obligation: Processing is required to comply with Philippine laws including PAGCOR regulations, anti-money laundering requirements, and data privacy laws;
• Legitimate Interests: Processing is necessary for our legitimate business interests including fraud prevention, security, service improvement, and marketing (provided these interests do not override your privacy rights).

4. How We Share Your Information

jilip does not sell your personal information to third parties. We may share your data with the following entities under strict confidentiality agreements and only to the extent necessary:

4.1 Service Providers and Business Partners

We share information with trusted third-party service providers who assist us in operating our platform:

• Payment processors (GCash, PayMaya, banks, cryptocurrency exchanges);
• Identity verification and KYC service providers;
• Game developers and software providers (Evolution Gaming, Pragmatic Play, Microgaming, NetEnt);
• Cloud hosting and data storage providers;
• Customer support and live chat platforms;
• Marketing and email service providers;
• Analytics and fraud detection services.

All service providers are contractually obligated to maintain the confidentiality and security of your personal information and may only use it for specified purposes.

4.2 Regulatory and Legal Authorities

We may disclose your information to Philippine government agencies and regulatory bodies when required by law:

• Philippine Amusement and Gaming Corporation (PAGCOR);
• Anti-Money Laundering Council (AMLC);
• National Privacy Commission (NPC);
• Philippine National Police (PNP) and law enforcement agencies;
• Courts and judicial authorities pursuant to valid court orders;
• Other government agencies as required by Philippine law.

4.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of jilip's assets, your personal information may be transferred to the acquiring entity. We will notify you of any such transfer and ensure that the receiving party maintains equivalent privacy protections.

4.4 Affiliates and Group Companies

We may share your information with affiliated companies within our corporate group for purposes of service provision, support, marketing, and compliance. All affiliates are bound by this Privacy Policy or equivalent data protection standards.

5. Data Security

jilip employs industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

• Encryption: All data transmissions are protected using 256-bit SSL/TLS encryption;
• Secure Servers: Personal data is stored on secure servers located in certified data centers with physical access controls;
• Access Controls: Only authorized personnel with legitimate business needs can access personal information, subject to strict authentication requirements;
• Monitoring: We continuously monitor our systems for suspicious activity and potential security breaches;
• Regular Audits: Independent security audits and penetration testing are conducted regularly;
• Employee Training: All staff members receive data privacy and security training;
• Incident Response: We maintain a comprehensive data breach response plan to address security incidents promptly.

While we implement robust security measures, no internet transmission or electronic storage system is completely secure. You are responsible for maintaining the confidentiality of your account credentials and must notify us immediately if you suspect unauthorized access to your account.

6. Data Retention

jilip retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and comply with legal obligations:

• Active Accounts: Personal data is retained for the duration of your active account plus a minimum of five (5) years after account closure as required by PAGCOR regulations;
• Transaction Records: Financial transaction data is retained for ten (10) years in compliance with Philippine anti-money laundering laws;
• KYC Documents: Identity verification documents are retained for seven (7) years after account closure;
• Marketing Data: Marketing consent records are retained until you withdraw consent or the data is no longer relevant;
• Technical Logs: Server logs and technical data are retained for up to two (2) years for security and analytics purposes.

After the required retention period expires, personal data is securely deleted or anonymized. Some data may be retained for longer periods if required by ongoing legal proceedings, disputes, or government investigations.

7. Your Rights Under Philippine Data Privacy Act

As a data subject under the Philippine Data Privacy Act, you have the following rights regarding your personal information:

• Right to Be Informed: You have the right to know what personal data we collect, how it is used, and who it is shared with;
• Right to Access: You may request copies of your personal data held by jilip;
• Right to Object: You may object to the processing of your personal data for direct marketing or other purposes;
• Right to Erasure: You may request deletion of your personal data, subject to legal retention requirements;
• Right to Rectification: You may correct inaccurate or incomplete personal information;
• Right to Data Portability: You may request a copy of your data in a structured, machine-readable format;
• Right to Lodge a Complaint: You may file a complaint with the National Privacy Commission if you believe your privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within thirty (30) days as required by Philippine law. Some requests may require identity verification to protect your privacy.

8. Cookies and Tracking Technologies

jilip uses cookies and similar tracking technologies to enhance your browsing experience, analyze usage patterns, and deliver personalized content. Types of cookies we use include:

• Essential Cookies: Required for website functionality including login, session management, and security;
• Performance Cookies: Collect anonymous data about how users interact with our platform to improve performance;
• Functional Cookies: Remember your preferences, language settings, and customization choices;
• Advertising Cookies: Deliver personalized promotions and track marketing campaign effectiveness.

You may manage cookie preferences through your browser settings. Disabling essential cookies may affect platform functionality. Third-party cookies from service providers are governed by their respective privacy policies.

9. International Data Transfers

While jilip primarily serves Filipino players and stores data within the Philippines, some service providers may process data in other jurisdictions. When personal information is transferred internationally, we ensure appropriate safeguards are in place including:

• Standard contractual clauses approved by the National Privacy Commission;
• Certification under recognized data protection frameworks;
• Adequacy determinations by Philippine authorities;
• Your explicit consent where required by law.

10. Children's Privacy

jilip services are intended exclusively for individuals aged 21 years and older. We do not knowingly collect personal information from individuals under 21. If we discover that a user is underage, we will immediately terminate their account and delete all associated personal data. Parents or guardians who believe a minor has provided information to jilip should contact us immediately.

11. Changes to This Privacy Policy

jilip reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. Material changes will be communicated via email or prominent notice on our platform. The "Last Updated" date at the top of this policy indicates when the most recent revisions were made. Continued use of jilip services after changes constitutes acceptance of the revised Privacy Policy.

12. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:

jilip Data Protection Officer
Email: [email protected]
Live Chat: Available 24/7 on the jilip platform
Subject Line: "Privacy Inquiry" or "Data Subject Request"

For complaints regarding data privacy violations, you may also contact the National Privacy Commission:

National Privacy Commission (NPC)
Website: privacy.gov.ph
Email: [email protected]
Telephone: (+63 2) 8234-2228